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0330 205 0002

Customer Service* / Technical

0330 205 0005
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*Homeowners – before you call us for assistance with your boiler please ensure you have the following two things to hand:

1. Postcode & address of the property where the boiler is installed.

2. For boilers that are still under warranty you will need the manual for the boiler which contains the benchmark checklist and service record. Please note – if your boiler is still under warranty we need this information before we are able to arrange an appointment for the engineer to attend.

Click here to read the Warranty T&Cs.

Contact us

For fast, expert help and advice on all our heating products, spares, technical support and training, there’s a dedicated team waiting to take your call. Here are the phone numbers and email addresses you need:

Sales & Spares
Monday-Friday 8.30am-5.00pm
T 0330 205 0002
F 0843 479 0081
Customer Service*
Monday-Friday 8.30am-5.00pm
Saturday & Sunday closed
T 0330 205 0005
F 0843 479 0082
Technical Support
Monday-Friday 8.30am-5.00pm
Saturday & Sunday closed
T 0330 205 0005
F 0843 479 0082
General Enquiries
0330 205 0000
We are closed on Saturdays, Sundays, Bank Holidays,
Christmas Day, Boxing Day and New Year’s Day
Ferroli Ltd
Lichfield Road, Branston Industrial Estate
Staffordshire DE14 3HD