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Complaints Procedure

Complaints Procedure

Ferroli prides itself on heating products that are designed for maximum efficiency and engineered for complete reliability. However, we accept that even the best products can develop a fault.

So that we can investigate your complaint, please contact us by email or letter with the following information:

  • The full address and postcode of the property where the appliance is fitted
  • An address for correspondence, if this is different to the location of the appliance
  • A contact telephone number
  • A detailed summary concerning the nature of your complaint


Post: Ferroli Ltd, Lichfield Road, Branston Industrial Estate, Burton-upon-Trent, Staffordshire DE14 3HD